HP envy Photo 7155无法从您的Mac打印。错误信息为“过滤器失败”。您的Mac操作系统是OS X 10.11.6。然而，打印机可以打印从您的Windows笔记本电脑发送的文档。问题报告中的多条消息包括：[D [03/Aug/2023:14:45:01 -0500] [Job 6] ATTR: auth-info-required=noneD [03/Aug/2023:14:45:01 -0500] [Job 6] PID 1425 (/usr/libexec/cups/backend/dnssd) exit with no errors.D [03/Aug/2023:14:45:01 -0500] [Job 6] End of messagesD [03/Aug/2023:14:45:01 -0500] [Job 6] printer-state=3(idle)D [03/Aug/2023:14:45:01 -0500] [Job 6] printer-state-message=\’\’Solved!Go to Solution.
———Hi to HP Support Community.Thank you for posting your query, I will be glad to help you.I suggest that you follow the steps listed below to reset printing systems and then add the printer.
1. Click the Apple menu, and then click System Preferences.
2. Click Printers \\u0026amp; Scanners, Print \\u0026amp; Scan, or Print \\u0026amp; Fax.
3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
4. Click Reset or OK.Note: Once you click on reset any other printer added to this computer will also get deleted and needs to be added again.
5. If prompted, type your username and password, and then click OK. The printing system resets.
6. Turn off the printer, wait 5 seconds, and then turn on the printer.
7. Wait until the printer is idle and silent.
8. In the Printers window on the Mac, click the Add button.
9. Select your printer from the list, and then click Add.It might take a few seconds before your printer displays in the Printers list.You may also follow the video in thisdocumentNote: Resetting Printing System will delete the drivers of the other printers added to the Mac computer and you may need to re-add those printers.I hope this helps.Take care and have a good day.Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution。 Click the “Kudos/Thumbs Up\’ on the bottom right to say “Thanks” for helping!Rainbow23 – HP Support。
